Return Policy

  • Bathroom essentials, non-electric mobility aids, and compression garments, orthopedics are non-returnable once used or if packaging is altered. Ramps must be returned within a day. Other products can be returned within 14 days in original condition for a full refund. Customers cover return shipping costs.
  • Special orders are final and non-refundable, including unforeseen circumstances like the loss of a loved one.
  • Lift Chairs, Power Scooters, Wheelchairs, & Hospital Beds in stock can be returned within 5 days in new condition, subject to a 30% restocking fee plus pick-up charges. Damaged or worn items are non-returnable.
  • Upon delivery and setup of rental equipment like Hospital Beds, Patient Lifts, Power Chairs, Wheelchairs, Lift Chairs, Oxygen concentrators, the renter is liable for the rental fee, including any charges for delivery or pickup. No refunds for early returns. Special order rentals are non-refundable.
  • Renters are eligible for a refund if the equipment is rented and returned on the same day.
  • Rental charges apply until equipment is called for pickup. Failure to schedule pickup incurs automatic charges. Allen Medical Equipment is not liable for damages, injuries, or losses during equipment rental. Report defects immediately for replacement or repair. Lost/stolen items are billed at retail prices.
  • At Allen Medical Supply, customer satisfaction is paramount. Contact us within 14 days if unsatisfied. Non-defective returns may incur a 30% restocking fee. Shipping fees for our errors are waived. Returns must be new, unused, in original packaging, with all accessories, and resalable. Return shipping is customer’s responsibility.
  • Obtain a Return Merchandise Authorization (RMA) before returning. Returns without RMA get store credit minus restocking fee. Customers pay return shipping.
  • Refunds for payments made via credit card, PayPal, or Apple Pay are processed upon receipt of returns. Allow 7-10 days for the refund. 30-90 days for all check refunds.
  • For defective or incorrect shipments, we refund product and original shipping costs and provide a UPS return shipping slip.

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