1. Introduction

Allen Medical Equipment Delivery (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:
https://allenmedicalequipment.com
or use our services, including medical equipment delivery, rental, and setup.

By using our website or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Date of service
• Prescription or medical documentation (when required)

Health-Related Information

When necessary to fulfill orders, we may collect limited health-related information such as:

• Equipment needs (e.g., oxygen, hospital bed)
• Physician prescriptions
• Care requirements

Note: We handle this information in accordance with applicable healthcare privacy laws.

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited
• Website activity

This data helps improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Process and deliver medical equipment orders
• Coordinate same-day delivery and setup
• Verify prescriptions and medical necessity
• Communicate with you regarding orders or services
• Provide customer support
• Improve our website and services
• Comply with legal and regulatory requirements

4. How We Share Your Information

We do not sell your personal information.

We may share your information with:

• Healthcare providers (for prescription verification)
• Insurance companies (for billing and claims processing)
• Delivery personnel and technicians (to complete service)
• Payment processors (for secure transactions)
• Service providers (website hosting, analytics, communication tools)
• Legal authorities, if required by law

All third parties are required to protect your information.

5. HIPAA & Medical Privacy

Allen Medical Equipment Delivery may handle Protected Health Information (PHI).

We follow applicable HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure:

• Secure handling of medical data
• Limited access to authorized personnel
• Proper safeguards to prevent unauthorized disclosure

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Enhance user experience

You can disable cookies in your browser settings.

7. Data Security

We implement appropriate security measures, including:

• Secure servers
• Encrypted transactions
• Restricted data access
• Ongoing monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Request corrections
• Request deletion (subject to legal requirements)
• Opt out of marketing communications

To make a request, contact us using the information below.

9. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not directed to individuals under 18.
We do not knowingly collect information from children.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.

13. Contact Information

If you have questions about this Privacy Policy, contact us:

Allen Medical Equipment Delivery
📞 Phone: 214-778-7690
📠 Fax: 469-666-9188
🌐 Website: https://allenmedicalequipment.com

14. Consent

By using our website and services, you consent to this Privacy Policy.

Your Privacy Matters
We handle every order with strict confidentiality, secure processing, and professional care — from hospital discharge to home setup.

HIPAA NOTICE OF PRIVACY PRACTICES

Allen Medical Equipment Delivery

Your Rights. Our Responsibilities.

This notice describes how your medical information may be used and disclosed and how you can access it.

How We Use and Share Your Information

We may use your Protected Health Information (PHI) to:

Treatment

• Coordinate equipment delivery and setup
• Communicate with healthcare providers

Payment

• Bill insurance
• Verify coverage and eligibility

Operations

• Improve services
• Manage logistics and delivery operations

Other Uses & Disclosures

We may share your information:

• With family/caregivers involved in your care
• For public health and safety requirements
• When required by law
• To prevent serious threats to health or safety

Your Rights

You have the right to:

• Get a copy of your records
• Request corrections
• Request confidential communications
• Limit what we share
• Get a list of disclosures
• File a complaint

Our Responsibilities

We are required to:

• Maintain the privacy of your PHI
• Provide this notice
• Notify you of any breach

Contact / Complaints

Allen Medical Equipment Delivery
📞 214-778-7690
📠 469-666-9188

You may also file a complaint with the U.S. Department of Health & Human Services.

2. TERMS & CONDITIONS

Terms of Service

1. Services

Allen Medical Equipment Delivery provides:

• Medical equipment rental and sales
• Same-day delivery
• Installation and setup

2. Orders & Availability

• All orders are subject to availability
• Same-day delivery is not guaranteed but prioritized
• Delivery windows may vary

3. Payment Terms

• Payment is due at time of order unless billed through insurance
• We accept major payment methods
• Insurance coverage is not guaranteed

4. Prescriptions

Certain equipment requires a valid prescription.
Orders may be delayed or canceled if not received.

5. Delivery & Setup

• Professional setup is included
• Customer must ensure safe access to delivery location
• We are not responsible for unsafe conditions

6. Equipment Use

Customer agrees to:

• Use equipment as instructed
• Not modify or misuse equipment
• Notify us of any issues immediately

7. Liability Disclaimer

We are not liable for:

• Improper use of equipment
• Delays caused by external factors
• Indirect or incidental damages

COOKIE POLICY

What Are Cookies

Cookies are small files stored on your device to improve website experience.

How We Use Cookies

We use cookies to:

• Improve site performance
• Analyze traffic
• Enhance user experience

Types of Cookies

Essential Cookies

Required for website functionality

Analytics Cookies

Help us understand usage

Marketing Cookies

Used for ads and remarketing

Managing Cookies

You can disable cookies in your browser settings.

Third-Party Cookies

We may use services like:

• Google Analytics
• Advertising platforms