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Allen Medical Equipment

1402 S. Custer Road  STE 701

Mckinney, TX 75072

Phone: 214-778-7690

Monday - Friday: 10 AM - 6 PM (CST)

            Saturday:  12 PM - 4 PM (CST)

Return Policy

Customer satisfaction is our top priority at Allen Medical Supply. With this in mind, we would like you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase, please contact our customer service department within 15 days of receipt of your purchase. Any item being returned for any other reason other than it being defective or shipped in error, may be subject to a 30% restocking fee. Shipping fees for errored orders will not be refunded. All items returned must be returned new, unused, in its original packaging, any accessories provided by the manufacturer, and in resalable condition. Return shipping costs will be at the customer's expense. All returns will be inspected prior to issuing credit.


Before returning any item, please obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Items returned without a RMA number will receive a store credit for merchandise minus 30% restocking fee. Additionally, customers are responsible for the return shipping costs.


If you paid for your order via credit card, PayPal, and or Apple Pay your account will be credited back the appropriate amount once the products have been received. Please allow 7-10 days to receive your refund from Allen Medical Equipment from the time we receive the returned products.


If you are returning an item that is defective or shipped in error, we apologize for your inconvenience. We will refund the costs or the products, plus original shipping cost and supply return shipping slip via UPS.


The following will not be accepted for return, for any reason unless deemed defective or shipped in error. Items that have been discontinued, special order items like air loss mattress, air fluidized beds, long term bed and items that are outdated, shelf worn, used or defaced, unsuitable for re-sale, chemicals that have been opened, products that have been shipped outside the United States.